Frequently Asked Questions
📦 ORDERS & PRE-SALE
Q: When will my pre-sale order ship?
A: All pre-sale orders from the Founder's Sale will ship within 4–6 weeks of the launch. This allows time to:
- ✔ Manufacture and restock supplies
- ✔ Assemble each kit by hand
- ✔ Perform quality control
- ✔ Package and ship in the order received
You will get 3 email updates:
- Order confirmation
- Production update
- Shipping confirmation with tracking
Q: Why is pre-sale shipping 4–6 weeks?
A: Because this is the Founder's Batch, we are producing all kits in one large manufacturing run. This ensures:
- Fresh, high-quality supplies
- Newly assembled kits
- No leftover, expired, or mismatched items
- Better pricing for collectors (passed on from bulk manufacturing)
This timeline supports quality, consistency, and cost savings for mobile collectors.
Q: Can I change or cancel my pre-sale order?
A: If your order has not entered the assembly stage, we can adjust it.
Email: support@phlebotomysupply.com
Q: Will orders ship sooner than 4–6 weeks?
A: Many pre-sale kits will ship earlier, depending on the production batch you're in. We ship in strict order of purchase.
Q: Is this a one-time charge?
A: Yes. Kit purchases are one-time. Only subscription refills bill monthly.
🚚 SHIPPING
Q: Do you ship everywhere in the U.S.?
A: Yes — we ship to all U.S. states and territories.
Q: How long is shipping once my order is sent?
A: Standard shipping takes 3–7 business days depending on your region.
Q: How do I track my order?
A: You will receive a tracking number via email once your kit leaves our facility.
Q: Can I request expedited shipping?
A: Expedited options will be available once regular inventory (non-presale) opens after Founder's fulfillment is complete.
💉 PRODUCT INFORMATION
Q: What's included in the Starter Kit?
A: Supplies for 10 patient visits, including:
- Vacutainer needles
- Butterfly needles
- Holders
- Alcohol pads
- Gauze
- Bandages
- Tourniquets
- Gloves
- Biohazard bags
- Labels
Q: What's in the Premium Kit?
A: Supplies for 20–30+ patients, including:
- 30 vacutainer needles
- 15 butterfly needles
- 40 holders
- 60 alcohol pads
- 60 gauze
- Sharps container
- Premium field bag
- Gloves
- Tourniquets
- DNA swab kit
- Biohazard bags
Q: Are your supplies approved for mobile phlebotomy and medical use?
A: Yes — all items are standard-approved for mobile phlebotomy, DNA collection, and lab field operations.
Q: Are kits customizable?
A: Not at this time. Kits are pre-assembled to ensure clinical safety and consistency. Custom configurations may become available later.
🔁 SUBSCRIPTIONS
Q: How do the refill subscriptions work?
A: Choose a refill pack based on your monthly patient volume. Packs ship automatically once per month.
Q: Can I change my subscription pack?
A: Yes — upgrade or downgrade at any time through your account or support.
Q: Can I pause or cancel my subscription?
A: Yes, anytime.
🧰 SAFETY & COMPLIANCE
Q: Do you include sharps containers?
A: The Premium Kit includes a medium sharps container. Starter Kits may add one as an add-on.
Q: Are gloves, tourniquets, and holders single-use?
A: Yes — all disposables included in the kits are intended for single-patient use.
Q: Can needles or holders ever be reused?
A: No. Needles and holders must never be reused under any circumstance.
💳 BILLING
Q: Will I be billed monthly?
A: Only if you choose a subscription refill pack. Kits themselves are one-time purchases.
Q: How do I update my payment method?
A: Log in to your account dashboard at any time.
Q: Do you offer refunds?
A: For safety reasons, opened medical supplies cannot be returned. If your order is damaged or incomplete, we will replace it immediately.
📞 CUSTOMER SUPPORT
Q: How do I contact Collector's Choice?
A: Email us at support@phlebotomysupply.com
Q: Do you offer group / corporate orders?
A: Yes — corporate and high-volume pricing is available. Please contact us directly.